March 26, 2024

Televeda's Digital Pathfinder Care Coordination


Televeda's Digital Pathfinder Care Coordination

Many patients find it difficult to connect with healthcare providers. Many older adults struggle with access, and it isn't just because some of them have mobility issues. Older patients can also struggle with the digital literacy needed to take advantage of online services.

Televeda, a platform committed to enhancing the lives of older adults through technology, is on a mission to bridge the digital divide and foster inclusivity in this fast-paced tech world. We're excited to introduce our Digital Pathfinder program, specifically designed to improve digital literacy among seniors. This initiative aims to familiarize them with modern technology and empower them to use it confidently.

Understanding Digital Literacy and Its Importance

Digital literacy is crucial in today's tech-driven culture. Digital literacy refers to a person's ability to find, evaluate, use, share, and create content using information technologies and the internet. It goes beyond just being able to use a computer or smartphone. It involves a deep comprehension of how these tools support communication, collaboration, education, and more. 

Understanding digital literacy in our increasingly connected world is crucial. When people know how to use the available technologies, they become empowered to navigate the vast digital landscape effectively and safely. 

For older adults, digital literacy has become increasingly important as many services, including healthcare, have moved online. Without adequate digital literacy, seniors may struggle to access necessary care and resources, leading to potential health disparities. When they know how to use the available technologies, patients gain access to more affordable and convenient healthcare options. 

By promoting digital literacy among older adults, our Televeda programs will help them receive the care they deserve.

The Role of Digital Navigators in Promoting Digital Inclusion

The research shows that many people don't have the skills or devices they need to access online healthcare services. Levels of access tend to differ by factors like age and location. For example:

  • 39% of people in rural areas don't have access to reliable broadband services.
  • 10% of Americans don't have internet access, and that percentage only gets higher with age.
  • While 90% of high-income households have access to broadband connections and computers, 40% of adults in low-income households don't have broadband service and 41% don't have laptop or desktop computers.

Seniors also struggle with technology for a multitude of reasons: brain changes, cognitive limitations, fear of using technology from a safety perspective, unfavorable attitudes towards technology, and lack of experience. These issues can lead to decreased confidence (and usage).

In the digital age, we must ensure that everyone has equal access to technology and its benefits. This concept, known as digital inclusion, is being championed by a new breed of professionals: Digital Navigators. These individuals play instrumental roles in bridging the digital divide and fostering inclusivity.

Identifying Gaps in Knowledge and Resources

Digital Navigators conduct baseline assessments to understand the level of digital literacy within a community or organization. They also identify gaps in knowledge and resources, which helps them develop targeted strategies for improvement. For instance, they might find that a certain demographic lacks basic computer skills or doesn't have reliable internet access. With this information, they can tailor their approach to address these specific needs.

Digital Literacy Training Sessions

Beyond assessments, Digital Navigators also provide training sessions. These can range from teaching basic computer operations to covering more complex tasks like online banking or using social media safely. By offering such education, Digital Navigators empower individuals with the tools and confidence to navigate the digital world independently.

Today's educators have to accommodate varying levels of digital proficiency among learners. Without tailoring teaching methods to meet diverse needs, they can't ensure their audiences will have effective learning experiences. Digital navigators are able to accommodate all proficiency levels. This promotes inclusivity and engagement. 

Technical Support to Ensure Success

Lastly, Digital Navigators offer technical support. Whether it's troubleshooting hardware issues or guiding someone through setting up an email account, they are there to assist. This ongoing support ensures that people aren't left stranded after the initial training ends. Digital Navigators are committed to further promoting digital inclusion long after the first sessions.

Digital Navigators are pivotal to promoting digital inclusion. Through assessments, training, and technical support, they help ensure everyone can participate fully in our increasingly digital society.

Beyond Walls: A Success Story

Televeda's Beyond Walls program bridges the gap between technology and users, fostering an environment where learning becomes accessible and enjoyable. The program's unique approach combines interactive sessions with personalized support to ensure participants gain confidence while navigating the digital world. Beyond Walls stands testament to Televeda's commitment to empowering individuals through improved digital literacy.

Beyond Walls Event

A Holistic Approach to Digital Inclusion

Digital inclusion has become necessary in the modern world. Without it, people will miss out on essential services. Televeda recognized this need and developed an innovative solution to address it from multiple angles. 

Televeda designs its offerings to improve access to technology and ensure individuals can use it effectively. One doesn't work without the other. 

  • In-Person Training at Home

Televeda's home visits are key services that let users get personalized training in their own environment, reducing barriers to learning and increasing comfort levels with new technologies. 

  • Group Training Sessions

Televeda also organizes community group sessions. These gatherings foster a sense of camaraderie among participants while providing hands-on experience with various digital tools. The shared learning environment encourages peer-to-peer support that further enhances the learning process. 

  • Training Videos for Flexible Learning

Lastly, Televeda offers proprietary training videos. These resources cater to different learning styles and paces, so users can revisit lessons as needed and learn at their convenience. Through these diverse offerings, Televeda provides a holistic approach to digital inclusion, ensuring everyone has the opportunity to participate fully in our increasingly digital society.

Learn How Televeda Can Help

Televeda in home tech setup

Televeda's programs promote digital literacy to benefit older adults. Leaders and staff members at organizations serving older adults need to consider implementing these solutions. Let's empower our seniors with the gift of digital connectivity today. Book a demo to learn more.

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