The City of Albuquerque set out to better understand the challenges facing its homebound residents, surveying 134 people on social isolation and digital literacy. The findings were striking: 82% had never received any digital literacy training. For residents who can’t easily leave home, that gap can mean missing out on virtual programs, telehealth appointments, and everyday connections with family and community. The survey offers a clear picture of where the barriers are and points toward practical steps for helping homebound residents get online and stay connected.
Read the full case study below.
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